Shipping policy

Where We Ship

We currently ship to Australia and New Zealand, with international shipping on the way. Check back soon or contact us at kinsley.store@outlook.com if you'd like to know when we open up shipping to your country.

Processing Time

All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During high volume periods such as sales or new drops, processing times may be slightly longer. You will receive a notification once your order has been dispatched.

Shipping

We offer free shipping on all orders to Australia and New Zealand — no minimum spend required. 

Delivery Estimates

Australia — estimated 3–7 business days New Zealand — estimated 7–14 business days

Delivery timeframes are estimates only and are not guaranteed. We ship via Australia Post and delivery times may vary depending on your location.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order via the Australia Post website.

Delays

Kinsley is not responsible for delays caused by Australia Post, customs processing, or circumstances outside of our control. If your order is significantly delayed, please contact us at kinsley.store@outlook.com and we will do our best to help.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us at kinsley.store@outlook.com within 7 days of the expected delivery date. Please include your order number and photos where applicable and we will work with you to resolve the issue.

Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. Kinsley is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at kinsley.store@outlook.com and we will do our best to update it before dispatch.