Refund policy

Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA), and equivalent consumer protection laws in your country of residence. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality. Nothing in this policy limits or excludes those statutory rights, it applies in addition to them.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be unused, unworn, with tags attached and in its original packaging. Contact us at kinsley.store@outlook.com with your order number and photos to start a return. Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect. Items sent back without first requesting a return will not be accepted.

International Returns
For orders shipped outside Australia and New Zealand, the customer is responsible for return postage and any customs or import charges on the original shipment, except where the item is faulty, damaged, or not as described. Not sure if it's worth sending back? Contact us first , we'll find a fair solution before you post anything.

Damages and Issues
Inspect your order on arrival and contact us within 7 days if it's damaged, faulty, or incorrect, with your order number and photos, often we can resolve it without needing the item returned.

Exceptions
We can't accept returns on used items, items damaged after receipt, or items that don't meet the conditions above. This doesn't affect your statutory rights for faulty or misdescribed items.

Exchanges
Return your original item, and once accepted, place a new order for the item you'd like.

Refunds
Once your return is received and inspected, we'll email you the outcome. Approved refunds are processed within 10 business days. Contact us if 15 business days pass with no refund.

We know returns can feel stressful, if anything about your order isn't right, reach out and we'll sort it out with you.