Política de envío

Where We Ship
We ship worldwide! Orders are dispatched from Queensland, Australia via Australia Post. If your country isn't available at checkout, contact us at kinsley.store@outlook.com and we'll see what we can do.

Processing Time
All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During high volume periods such as sales or new drops, processing times may be slightly longer. You will receive a notification once your order has been dispatched.

Shipping Rates
We offer free shipping on all orders to Australia and New Zealand — no minimum spend required.
For all other countries, shipping is calculated at checkout based on live Australia Post rates for your destination and order weight. You'll see the exact cost before you pay.

Delivery Estimates
Australia — estimated 3–7 business days
New Zealand — estimated 7–14 business days
Rest of world — estimated 10–21 business days depending on destination and service selected at checkout
Delivery timeframes are estimates only and are not guaranteed. We ship via Australia Post and delivery times may vary depending on your location.

Customs, Duties & Import Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country once the parcel arrives. These charges are set by your local customs authority, are not included in your order total, and are the responsibility of the customer. If you're unsure whether your country applies import charges, please check with your local customs office before ordering.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order via the Australia Post website.

Delays
Kinsley is not responsible for delays caused by Australia Post, customs processing, or circumstances outside of our control. If your order is significantly delayed, please contact us at kinsley.store@outlook.com and we will do our best to help.

Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us at kinsley.store@outlook.com within 7 days of the expected delivery date. Please include your order number and photos where applicable and we will work with you to resolve the issue.

Incorrect Address
Please ensure your shipping address is correct at the time of placing your order. Kinsley is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at kinsley.store@outlook.com and we will do our best to update it before dispatch.